WEBINAR ON DEMAND
Duration: 1 hour

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The global shift to remote work means SaaS tools are powering businesses now more than ever. Rapid growth can be a double edged sword though - more customers means customer service inquiries, and a human-first CX strategy just doesn't scale. Learn how an automation-first approach with conversational AI can scale your support offering, so that every customer can succeed in your product.

Join us as we take a deep dive into chat automation best practices with Vanessa, an Automated Customer Experience (ACX) Consultant at Ada and subject matter expert on SaaS support automation strategies. Vanessa and Ada’s ACX team have partnered with brands including Zoom, Mailchimp, and Upwork to deploy best-in-class CX with automation and will be sharing her best practices with us. Key takeaways we'll cover:

• What to consider when introducing chat automation
• Pitfalls to avoid when building automated customer experiences
• Vanessa’s top 5 tips to ensure your customers successfully self-serve, love the experience, and come back for more

SPEAKER  

Perri Maxwell
Director of Product Marketing
Ada

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Vanessa Piacente
ACX Service Lead
Ada